Anthem Covid-19 FAQS


Anthem cover member out-of-pocket costs for testing and related
visits for COVID-19?

Out-of-pocket expenses—inclusive of copays, coinsurance, and deductibles for COVID-19—are waived for tests and related visits, including visits to determine if testing is needed. Test samples may be obtained in many settings including a doctor’s office, urgent care, ER or even drive-thru testing once available. While a test sample cannot be obtained through a telehealth visit, the telehealth provider 4 can help you get to a provider who can do so. The waivers apply to members who have individual, employer-sponsored, Medicare and Medicaid plans.

Also, Anthem will waive member cost share for telehealth visits, including visits for behavioral health, for our fully-insured employer, individual, and Medicare Advantage plans, and where permissible, Medicaid plans. Self-insured plan sponsors will have the choice to participate.  Cost-sharing will be waived for members using Anthem’s telemedicine service, LiveHealth Online, as well as care received from other providers delivering virtual
care will be waived for 90 days, beginning March 17. Co-pays for acute and
behavioral telehealth visits for health conditions will be waived.
For additional services, members will pay any out-of-pocket expenses their plan requires unless otherwise determined by state law or regulation. Members can call the number on the back of their identification card to confirm coverage.  Providers should continue to verify eligibility and benefits for all members prior to rendering services.  Self-insured plans no longer have the option not to waive out-of-pocket member expenses for the diagnostic test and the visit associated with the test, as laid out in the federal mandate.